Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and brands in South Korea to ensure every item is 100% genuine and fresh.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days.
How do I determine my skin type for K-Beauty routines?
We recommend the 'wash and wait' method: cleanse your face and wait 30 minutes. If it feels tight, you are dry; if it is shiny, you are oily; if it is both, you have combination skin.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you provide samples with every order?
We love sharing new products! Every order includes a curated selection of free samples so you can discover your next favorite K-Beauty staple.
Are the products cruelty-free?
Many of our brands, such as COSRX and Purito, are committed to cruelty-free practices. You can filter by 'Cruelty-Free' on our category pages to find specific items.